Is it legal to lock a customer’s phone?
You finance the handset and the customer agrees to the setup flow — including the published terms — before the device is linked. We supply the tooling: emergency calling is preserved, factory-reset protection is never bypassed, and every action is logged against the customer. Your own counsel should confirm the contract you sign with each buyer.
What happens if the customer’s phone has no internet?
The lock time is stored on the device with an offline clock, protected against clock-rewind and reset attempts, so the schedule still fires while the phone is offline. When it reconnects, the dashboard catches up with the device state.
Can the customer just uninstall it?
No. The device app is installed as the device owner, so normal Android uninstall does not apply — removing it is an action your shop takes from your own dashboard.
What happens when an instalment is missed?
Reminders go out first over the configured SMS and WhatsApp channels, then the grace period runs (three days by default). After that the lock applies — automatically or from the kill switch — and unlocking opens a twelve-hour reprieve window.
Which phones does it work on?
Android 8.0 (API 26) and above, from any brand that supports device-owner management. iPhones are not supported: device-owner enrolment is an Android capability.
How do I get started?
Call or email us and your shop account is set up with its own admin credentials and enrolment keys. Then install the device app with the Setup QR and add your first customer from the retailer app.
How much does LetzPay Locker cost?
Pricing depends on how many shops and handsets you run. Contact emi.letzshop1@gmail.com or +917002066184 for a quote.
Is my shop’s data secure?
Each deployment keeps its own database on its own server, behind HTTPS, with token-based sessions and an optional app lock on the retailer app. What we collect and why is set out in the privacy policy.
Who do I contact when something breaks?
Email emi.letzshop1@gmail.com or call +917002066184. The same contact is on the retailer app’s Contact Support tile, so help is one tap away from inside the app.